Refund Policy

Summary: Fees paid for services are generally non‑refundable once work begins. Refunds may be available in limited circumstances as described below.

1. Scope

This Refund Policy applies to fees paid for Services provided by Cementertainment (development, marketing, design). It does not apply to third‑party non‑refundable expenses such as domain registrations, premium license purchases, or third‑party hosting fees.

2. Refund Eligibility

• Pre‑work cancellation: If you cancel before significant work starts, we may refund your payment minus a processing/cancellation fee (typical deduction: 10%).
• Work in progress: Once work has commenced, payments are generally non‑refundable. If the project is delivered in phases, refunds (if any) apply only to the portion of work not yet started.
• Material breach: If you terminate due to our material breach and we fail to remedy within the cure period, you may be eligible for a refund of the unperformed portion (after reasonable deductions for work completed).

3. How to Request a Refund

Send a written request to support@cementertainment.com including:

• Agreement or invoice number
• Date of payment and payment method
• Reason for the refund request

We will acknowledge receipt within 10 business days and aim to respond with a decision in 15 business days. If approved, refunds are made to the original payment method within approximately 15 business days of approval.

4. No Refund for Approved & Signed Work

Once you have formally approved the final deliverable in writing and the final invoice is paid, the work is considered accepted and no refund will be issued for that portion of services.

5. Disputes

If you disagree with a refund decision, please contact us at support@cementertainment.com so we can attempt to resolve the matter amicably. Disputes are subject to the dispute resolution clause in our Terms & Conditions.